Customer Care

RETURNS AND EXCHANGE POLICY

For items that we have in stock we operate a refund and exchange policy. However for bespoke orders; personalized and sale items we do not offer refunds.

For stock items the following guidelines must be observed:

  1. You contact Holland Street within 3 days of receipt of goods. You will need to register details of reason of return via email to studio@holland-street.com
  2. Goods should be returned to Holland Street; (address below) unworn and packaged as per the original order with all tags in place.
  3. Goods need be returned to Holland Street within 7 days of receipt.
  4. We recommend your goods to be sent back to us using registered special delivery, as we cannot be held responsible for goods, which are lost or damaged in transit. We will not refund shipping costs/duties and taxes incurred. We do not cover the charge for returns/exchanges to be sent back to us, with the exception of goods that are faulty.

Returns address

Wessex Barn
8 Dorchester Road
Frampton
Dorchester
Dorset
DT2 9NB

United Kingdom

Our EXCHANGE POLCY

Subject to stock availability, we will exchange eligible items that are returned to us within 7 days. In cases where we are unable to provide an exchange, we will first offer a credit. The new item will be shipped to you after the returned item has been received by us and checked.

REFUND

If you wish to receive a refund for returned items, eligible items need to be returned and reach us within 7 days of being received by you. Please note that refunds can only be made to the card originally used to pay for the order, and may take up to 30 days to appear in your accounT at this is outside of our control. Shipping fees cannot be refunded. 

FAULTY GOODS

Please note, returns of faulty items will only be accepted if the goods were faulty when delivered. We at Holland Street take every effort to check your purchase thoroughly for any faults before dispatching. All items returned as faulty will be inspected on receipt and any items deemed to be subject to fair wear and tear will not be accepted as faulty. Similarly, we cannot accept responsibility for garments that have been damaged during washing if our wash instructions have not been followed - see Customer Care. We will replace a faulty item if a replacement is in stock and available. If you wish to be sent a replacement, please make your request clear when contacting about the fault Studio@holland-street.com

If we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to your card to the value of the item at the time of purchase and any shipping costs incurred at the time of sale. Please note that refunds can take up to 30 days and are subject to regulations.