Customer Care

RETURNS AND EXCHANGE POLICY

For items that we have in stock we operate a refund and exchange policy. However for bespoke orders; personalized and sale items we do not offer refunds.

For stock items the following guidelines must be observed:

  1. You contact Holland Street within 3 days of receipt of goods. You will need to register details of reason of return via email to studio@holland-street.com
  2. Goods should be returned to Holland Street; (address below) unworn and packaged as per the original order with all tags in place.
  3. Goods need be returned to Holland Street within 7 days of receipt.
  4. We recommend your goods to be sent back to us using registered special delivery, as we cannot be held responsible for goods, which are lost or damaged in transit. We will not refund shipping costs/duties and taxes incurred. We do not cover the charge for returns/exchanges to be sent back to us, with the exception of goods that are faulty.

Returns address

Wessex Barn
8 Dorchester Road
Frampton
Dorchester
Dorset
DT2 9NB

United Kingdom

Our EXCHANGE POLCY

Subject to stock availability, we will exchange eligible items that are returned to us within 7 days. In cases where we are unable to provide an exchange, we will first offer a credit. The new item will be shipped to you after the returned item has been received by us and checked.

REFUND

If you wish to receive a refund for returned items, eligible items need to be returned and reach us within 7 days of being received by you. Please note that refunds can only be made to the card originally used to pay for the order, and may take up to 30 days to appear in your accounT at this is outside of our control. Shipping fees cannot be refunded. 

FAULTY GOODS

Please note, returns of faulty items will only be accepted if the goods were faulty when delivered. We at Holland Street take every effort to check your purchase thoroughly for any faults before dispatching. All items returned as faulty will be inspected on receipt and any items deemed to be subject to fair wear and tear will not be accepted as faulty. Similarly, we cannot accept responsibility for garments that have been damaged during washing if our wash instructions have not been followed - see Customer Care. We will replace a faulty item if a replacement is in stock and available. If you wish to be sent a replacement, please make your request clear when contacting about the fault Studio@holland-street.com

If we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to your card to the value of the item at the time of purchase and any shipping costs incurred at the time of sale. Please note that refunds can take up to 30 days and are subject to regulations.

Lauren's 20-year journey has been a tapestry of passion and commitment to the arts, beautifully woven with her deep affection for textile design.

Below is a timeline highlighting key milestones and the unique experiences that have shaped the evolution of Holland Street into the brand it is today.

How It All Started

Holland Street

Lauren grew up in Cambridge during the design-driven 90s, surrounded by bold patterns, striking textiles, and a cultural buzz that sparked endless curiosity and inspiration.
Named after Lauren’s childhood home, it’s where her awareness of creativity began, nurturing her love for design and textiles in a space filled with colour, imagination, and artistic energy. 

Holland Street Studio is a celebration of Lauren’s roots, transforming her lifelong passion into a brand that merges creativity, individuality, and the transformative power of textiles.

Meet Lauren, Founder and Creative Director of Holland Street.

Here's my creative journey so far...

Summer 2006

The start of my journey in Textiles, I kicked things off at Loughborough University with a BA in Textile Design, graduating with a 1st Class degree in 2009.

Summer 2007

I got my first taste of the industry as an intern in the buying department at EAST. This opportunity came after a year of working as a sales advisor in-store while I was still a student.

Summer 2008

I stepped into the world of Alexander McQueen for an intensive 3-month internship. I specialised in fashion print and embroidery for the SS09 ‘Darwin’ collection. It was a whirlwind of creativity and teamwork!

May 2009

I was thrilled to be shortlisted to 3 for the British Textile Design Awards, ‘Young Textile Designer of the Year 2009’, in collaboration with Drapers Records, The Clothes Show London, and New Look. Presented by Louise Roe, presenter and influencer.

Summer 2009

I was selected as one of 9 Print students to study at the prestigious Royal College of Art, earning a Master’s in Printed Textile Design (2009–2011), This is where I fell in love with sustainable and traditional production methods.

Holland Street Holly Fulton, British Textile Designers

Summer 2010:

I joined Holly Fulton Studio as an intern, working on digital placement prints and repeat patterns for her SS11 LFW collection.

April 2010:

I designed a winning print for Marks and Spencer’s Project 2020, creating a ‘Limited Collection’ garment. This work was showcased during London Fashion Week AW10 and even featured on ELLE.com.

March 2011

I won First Prize at The Textile Society MA Bursary Awards. I also became a finalist for the Thierry Mugler Collaborative Perfume Concept Project with IFF (International Flavours and Fragrances).

November 2011:

I worked on the Liberty of London Unique Fashion Fabrics Collection.

Holland Street Orla Kiely, British Textile Designers

January 2012:

I was a Studio Assistant Intern and Fittings Model for Orla Kiely, contributing to her AW13 Collection.

2013–2016:

As Head of Print Design at Zandra Rhodes, I led the print design team, collaborated with clients, and worked on some fabulous designs.

The Start of Entrepreneur Life.

Somerset House, Dragons Den, Holland Street Fashion brand

2013–2014

I enrolled in the School for Creative Start-Ups, a business course designed by Doug Richard (BBC Dragons’ Den). This course was a game-changer! I developed a full business plan, financial forecast, marketing strategies, and even made manufacturing connections, setting the stage for launching my brand in May 2014. Having my own business was a dream and I wanted to make it a reality. The offices were at the historic Somerset House, London.

May 2014:

My big leap! I launched Holland Street Studio, where we design dreamy silk robes, kaftans, and kimonos—perfect for lounging or holiday vibes. Our exclusive debut collection Showcased at at Fenwick of Bond Street. What a moment!

September 2013

Launched my brand at London Fashion Week at Somerset House.

Summer 2014

Selfridges Launch Pop-UP Event

Finalist at UK Lingerie Awards 2014

2014-onwards

Stocked in Fenwick Bond Street, Dolci Follie, Westbourne Grove- Notting Hill.

WHO'S WEARING hOLLAND STREET?

Celebrity clients include; January Jones, Miss Bequiri, The Style Memo. 20K likes+

PRESS

Featured in Financial Times, BBC Culture, Living Etc magazine, Daily Mail, Absolutely Magazine, Elle Magazine, Selvedge and more.

2020+

Sales increase in US and Europe though stockists and online. 

US

Stocked in America. The Brooklyn boutique, Aha Life.

Button label

Award Season

WGSN X Avery Dennison

WGSN Futures Award

Family Life

Motherhood

I feel truly grateful and honoured to be a mum to two wonderful boys. Becoming a mother has always been central to my dream of shaping a life where I could work for myself while balancing family. This journey has not only enriched my life but also added depth and purpose to my business, which has grown to become more value-driven and meaningful.

Now that my boys are happily settled at school, I found myself refocusing on my passions—design and business. These areas are steadily taking a more prominent role in my life, interweaving seamlessly with the vibrant tapestry of motherhood and all it brings.

Glabal Ecommerce

Farfetch

Sell out collections on Farfetch.com

Redesigned and Refreshed

New Look, New Values for a Changing World

Our brand redefines fashion with purpose, blending timeless style and sustainability. Through ethical production and innovative design, we empower individuality, confidence, and self-expression. Embracing bold ideas and meaningful values, we create a thoughtful, forward-thinking approach to fashion—shaping a more inclusive and sustainable future for a changing world.

Women Founded.

Bringing Confidence to Women around the world

A value-led brand is about women, creativity and inspiring people through clothes.

2025

The Future

New brand-look launch for 2025.

New product range for SS25

Why do we do it?

1

My value-led brand is rooted in empowering women, celebrating creativity, and inspiring self-expression through clothing.

2

It's about creating pieces that effortlessly blend comfort with individuality, enabling women to feel confident and truly themselves every day.

3

Our signature kaftan tops are designed with modern living in mind—they're easy to throw on over your favourite Sweaty Betty leggings or a pair of uber-comfortable jeans.

Shop Now

4

Perfect for school runs, coffee dates, festivals, or a dinner out with friends or loved ones, these tops embody the idea of feeling relaxed while expressing your unique style.

5

I believe that when you feel like yourself in what you wear—comfortable, stylish, and inspired—you radiate confidence and joy.

Caption

6

Individuality, creativity, and simplicity are powerful keys to happiness.

7

Our pieces are crafted to bring that little spark of creativity and ease into your daily life, turning the mundane into something beautiful and meaningful.